- Our customers privacy is extremely important to us and our discreet packaging enables you to shop with us in complete confidence.
- All our orders are sent in a plain brown packaging.
- Larger items are dispatched in plain brown boxes and Smaller items are sent in plain brown heavy-duty padded envelopes.
- There are no markings or labels on the packaging or envelopes.
- The only markings are your address label on the front, and a Royal Mail Delivery sticker depending on the service used, 1st class, 2nd class or signed.
- Royal Mail requires to have a return address, this will be our address without the name.
61-67 RECTORY ROAD,
- The address does not include our name.
- Orders placed before 2pm (UK time) Monday to Friday are despatched the same day.
- Orders placed after 2pm (UK time) are despatched the next working day.
- Orders placed at the weekend and Bank Holidays are despatched on the next working day.
If you have any questions about your order or if your order didn't arrive, please email us with your order reference number.